Shipping
United Kingdom
Express (1-2 working days)- £3.95
Standard (2-3 working days)- £3.50 or complimentary for orders over £60
Europe
Express (2-4 working days) - £15
Standard (4-10 working days) - £10 or complimentary for orders over £60
United States
Express (2-4 working days) - $15
Standard (3-8 working days) - $4.95 or complimentary for orders over $100
Canada
Express (2-4 working days) - $15
Standard (4-8 working days) - $10 or complimentary for orders over $100
Rest of World
Standard (4-10 working days) - £15 or complimentary for orders over £100
All UK orders placed on a weekday, before 7pm (GMT) will be shipped out the same day!
All non - UK orders will be shipped out the next working day, please ensure your delivery address is written in English to not cause delays.
Please note that we do not ship orders over the weekend or during national UK bank holidays.
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Customs, Duties & Taxes
To our friends in the European Union (EU), all orders placed from 6th July 2023 will no longer encounter additional charges or duties upon delivery if the total value of your order is under €150. This means the price you pay in your cart is the final price you’ll pay.
To our friends in the United States, please note you will not be charged any extra fees unless your order is over $600.
Other International orders may be subject to customs or import duties and tax charges once they reach their destination outside of the UK. These are payable by the customer and we do not currently cover or reimburse this cost. This includes any import fees for orders sent with free shipping.
We recommend you check with your country's import regulations to see if there will be any additional costs before you receive your order. If you are unsure please do reach out to us at info@dlouise.co.uk.
Returns
If you change your mind you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), personalised or engraved items, gift cards & gift packaging.
All returns can be quickly submitted via our portal here D. Louise Returns Portal, and should be sent back unworn and in their original packaging. We process returns within 7 working days of receiving them back into our warehouse, and any funds will be returned to your account within 6 working days from that point. If you choose to return only a portion of an order that included a free item(s) as part of the promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.
Please note that original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.
We are not able to accept returns for items purchased at any of our pop up events or sample sales.
*Our Returns Policy is in addition to your statutory rights.
To return your order please click here where you can submit your details and arrange your postage. Once that is complete, you will be emailed with your postage label or QR code, along with the instructions of where to post your return.
D. Louise does not cover the postage cost when returning orders for a refund or exchange. All postage costs are calculated and payable at the last step on our returns portal before receiving your postage label/ QR code.
