Dainty Necklace and Bracelet Set

£51 £60

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Lifetime warranty

Free Shipping.

Delivered in 2-3 working days

Crafted from long lasting durable materials

£51 £60

Save up to 15% when you buy a set!

Material: Stainless Steel with 14k gold PVD coating

Measurements: 49cm; width 3mm, 16.5cm Bracelet with 4cm extender

 

Love & Care guide

You can keep your jewellery on at all times without it changing colour. We take pride in the fact that our items are;

Shower proof 🛁

Sweat proof 💦

Swim proof 🏊

Perfume proof 👛

Lotion proof 🧴

So you could say life proof...

Lifetime Warranty

We have so much faith in the quality of our pieces that here at D Louise every piece is covered by a lifetime Warranty 

Should your jewellery suffer a breakage or tarnishing due to a manufacturing defect, we are committed to ensuring that your piece is replaced at no cost to yourself. 

UK Delivery 

  • Royal Mail 48 hours tracked for £6 or FREE over £50
  • Express Tracked & Signed £8
  • In busy periods please allow up to 10 working days before contacting our customer care.

Europe delivery

  • Royal Mail Tracked & Signed (2-5 Working days) €8 or FREE over €50
  • In busy periods please allow up to 10 working days before contacting our customer care.

USA Delivery

  • Royal Mail Tracked & Signed (2-5 Working days) $14 or FREE over $50
  • Please note: Some International orders are experiencing delays due to COVID-19 courier backlogs.

We are not responsible for any import or custom fees associated with your order, please check with your country's regulations to see if there will be any additional costs. This includes any import fees for orders sent with free shipping. 

Returns

  • 100% money back guarantee if you don’t like your item within 30 days of receiving your item. 
  • The product must not have of been used and return with any labels that accompanied it. 
  • We are not responsible for any costs and charges associated with returning your order.
  • If you purchased your item with a free gift please note that if your gift was earrings you will not be able to return parts of your order that would void the gift. 
  • If you have received a free gift with your order, in order to get a full refund you will have to return the whole order including the free gift. Unless you keep parts of the order which would still make your order eligible for the free gift.
  • If you purchased your item with a tiered discount, please note that the discount will be taken off if you return any of your items which drops you below the next tier.
  • Please note we do not accept refunds on earrings due to hygiene reasons

How do I return something?

  • Check that your items qualify for returns. Earrings are not refundable.
  • Please fill out our returns slip located here: https://tracking.controlport.co.uk/e9ab6870/1274/return/ee45ab 
  • Once you have filled out the form you will be provided with a returns slip which includes important information for our returns department to be able to refund your item as quickly as possible.
  • If you do not have a printer please write all the information on the form on the parcel.
  • We recommend sending parcels recorded delivery, all returns must have a proof of postage. This helps if parcels go missing.

When will my return be processed?

  • We do our best to process returns within 14 working days. If you require your exchange sooner, please email info@dlouise.co.uk and our customer service will be able to help you.
  • It will take between 3-5 working days for this transition to be authorised by your bank and for your funds to appear in your account.
  • The overall processing period for refunds is up to 60 working days. 
  • Original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges. 

Order changes and queries 

  • Any changes too orders must be emailed to info@dlouise.co.uk within 30 minutes of placing the order. After this time period we cannot guarantee that changes will be able to be made on orders.
  • Please note that our order cut off time is 4pm. If you place an order after 4pm the order will be fulfilled the working day (Monday- Friday). We do not offer Saturday delivery. This is also applicable for Next Day Shipping services.
  • If you are missing items from your order, we will check CCTV if the items were placed in the package. If no damage to parcel and CCTV shows items being packed we cannot replace or refund for the missing item. 
  • Unclaimed//Refused Orders - We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address. If a package is refused/unclaimed by the customer or a shipment is returned to the sender for any reason that is out of our control, the customer may be charged a reshipment fee.

Defective items

  • If you receive a proved defective piece we're able to either ship a new item or provide store credit in its value.
  • If a refund is demanded the item must be returned to our returns department at your own expenses.
Contact email
info@dlouise.co.uk

 

STILL THINKING ABOUT IT? DON’T WAIT!

Due to high demand we often sell out and we don’t want you to miss out! If you have any further questions, please email us at info@dlouise.co.uk

Don’t want to pay shipping? Order over £50 and its FREE

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